The Effect of Psychological Contract Violation in Employees’ Emotional Labor Strategies—Mediating Model with Regulation
Emotional labor is the process of regulating expressions and emotions to meet organizational goals, including surface performance and deep performance. Based on psychological contract theory and stress theory, this study investigates the effect of psychological contract breach on emotional labor and...
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
EDP Sciences
2021-01-01
|
| Series: | E3S Web of Conferences |
| Online Access: | https://www.e3s-conferences.org/articles/e3sconf/pdf/2021/27/e3sconf_ictees2021_01009.pdf |