ANALISIS KEPUASAN NASABAH TERHADAP PELAYANAN JASA PERBANKAN PADA BANK RAKYAT INDONESIA (BRI) DI JAWA TIMUR
The objective of this study is to investigate the simultaneous and the partial effect of service factors consist of reliability, responsiveness, assurance and emphaty on satisfaction of BRI customer in East Java. This study uses the sample of BRI customer lived in branch office of Kediri, Sumenep,...
| Main Authors: | , |
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| Format: | Article |
| Language: | Indonesian |
| Published: |
Sekolah Tinggi Ilmu Ekonomi Indonesia Surabaya
2018-09-01
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| Series: | Ekuitas: Jurnal Ekonomi dan Keuangan |
| Subjects: | |
| Online Access: | https://ejournal.stiesia.ac.id/ekuitas/article/view/321 |