Analisa Kualitas Layanan terhadap terhadap Kepuasan Nasabah di PT Bank Mandiri (Persero) Tbk. Cabang Sidoarjo Gedangan

Analisa Kualitas Layanan terhadap terhadap Kepuasan Nasabah di PT Bank Mandiri (Persero) Tbk. Cabang Sidoarjo Gedangan

This study aimed to analyze the quality of service on customer satisfaction in PT. Bank Mandiri (Persero) Tbk. Sidoarjo branch Gedangan, the variables used in this study was the quality of service consisting of Reability, responsiveness, assurance, empathy, and tangible as well as the level of custo...

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Bibliographic Details
Main Author: Pierre Patarianto
Format: Article
Language:English
Published: Universitas Proklamasi 45 Yogyakarta 2015-06-01
Series:Jurnal Maksipreneur: Manajemen, Koperasi, dan Entrepreneurship
Subjects:
realibility
rensponsiveness
assurance
emphaty
tangible
customer satisfaction
Online Access:https://ejournal.up45.ac.id/index.php/maksipreneur/article/view/102

Internet

https://ejournal.up45.ac.id/index.php/maksipreneur/article/view/102

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