Moderation of Personal Relations on Sustainable Competitive Advantages, Customer Relationship Management, and Marketing Performance: Study on small scale business of Leather Products Marketers in East Java

<p>The research approach is quantitative, explanatory. The research analytical unit is a trader of leather industrial products as a small business presentation totaling 65,086 population. The sample of research is the trader who at the same time become the business owner of 398 respondents. Th...

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Bibliographic Details
Main Authors: Feliks Anggia, Ubud Salim, Sunaryo Sunaryo, Solimun Solimun
Format: Article
Language:English
Published: EconJournals 2017-10-01
Series:International Review of Management and Marketing
Online Access:https://www.econjournals.com/index.php/irmm/article/view/5135