PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN DAN LOYALITAS PELANGGAN GARUDA INDONESIA DI DENPASAR

PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN DAN LOYALITAS PELANGGAN GARUDA INDONESIA DI DENPASAR

The aim of this research is to know the effect of service quality on satisfaction and loyalty on Garuda Indonesia passengers in Denpasar. Respondent of this research at least 17 years old who use the services of Garuda Indonesia at least three times in this year. The number of respondents on this re...

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Bibliographic Details
Main Authors: AA Ayu Atika Paramitha Wendha, I Ketut Rahyuda, I Gst Agung Ketut Gede Suasana
Format: Article
Language:English
Published: Universitas Udayana 2013-07-01
Series:Jurnal Manajemen, Strategi Bisnis dan Kewirausahaan
Subjects:
service quality
customer satisfaction
customer loyality
Online Access:http://ojs.unud.ac.id/index.php/jmbk/article/view/6066

Internet

http://ojs.unud.ac.id/index.php/jmbk/article/view/6066

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