Classifying Service Quality Attributes of Low-Cost Carriers and Full-Service Carriers based on An Analytical Kano Model
The purpose of this study is a) to examine customer needs for, and satisfaction in service quality of both LCCs and FSCs in South Korea, and b) to compare the differences between LCCs and FSCs. To achieve this goal, this study employs Kano model that is considered a useful method not only to analyze...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
People & Global Business Association (P&GBA)
2016-12-01
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| Series: | Global Business and Finance Review |
| Subjects: | |
| Online Access: | http://www.gbfrjournal.org/pds/journal/thesis/20161214161401-9NJZ3.pdf |