PENGARUH FUNTIONAL QUALITY, TECHNICAL QUALITY TERHADAP KEPUASAN KONSUMEN DAN WORD OF MOUTH COMMUNICATION KONSUMEN LAUNDRYNESIA
The aims of this research were to examine the effect of funtional quality and technical quality on customer satisfaction, and the effect of funtional quality, technical quality and customer satisfaction to word of mouth communication. This research have been conducted in Laundrynesia with 53 costume...
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| Format: | Article |
| Language: | Indonesian |
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Institut Agama Islam Negeri Antasari
2019-02-01
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| Series: | At-Taradhi: Jurnal Studi Ekonomi |
| Online Access: | http://jurnal.uin-antasari.ac.id/index.php/taradhi/article/view/2512 |