Tourist sentiment analysis on TripAdvisor using text mining: A case study using hotels in Ubud, Bali
This study analyzes and extracts the TripAdvisor customers’ experiences from the user-generated data as the topic of interest from online review customers in TripAdvisor application. The aims of this study were to illustrate on how customers’ reviews on social media are able to be used as an evaluat...
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| Format: | Article |
| Language: | English |
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AfricaJournals
2020-03-01
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| Series: | African Journal of Hospitality, Tourism and Leisure |
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| Online Access: | https://www.ajhtl.com/uploads/7/1/6/3/7163688/article_12_vol_9_2__2020_indonesia.pdf |