Identification of sectoral logistics service quality gaps by applying SERVQUAL method
Today, simply delivering a product to the right place at the right time is no longer enough. Customers demand more; they demand the full suite of logistics services. Customers thus seek higher-value and additional services, and more, which enable them to compete. Thus, the problem underlying analys...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Vilnius Gediminas Technical University
2020-11-01
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| Series: | Transport |
| Subjects: | |
| Online Access: | https://www.bme.vgtu.lt/index.php/Transport/article/view/13879 |