Predicting the Helpfulness of Online Customer Reviews across Different Product Types
Online customer reviews are a sustainable form of word of mouth (WOM) which play an increasingly important role in e-commerce. However, low quality reviews can often cause inconvenience to review readers. The purpose of this paper is to automatically predict the helpfulness of reviews. This paper an...
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| Format: | Article |
| Language: | English |
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MDPI AG
2018-05-01
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| Series: | Sustainability |
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| Online Access: | http://www.mdpi.com/2071-1050/10/6/1735 |