The importance of English language skills in the tourism sector: A comparative study of students/employees perceptions in Croatia
Communication skills are an important element of hospitality industry. Understanding of performance expectations are keys to the achievement of tourist satisfaction. Good oral and written communication skills are the top skills important to hospitality practitioners at different position levels. Goo...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
University of Bologna
2012-01-01
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| Series: | Almatourism |
| Subjects: | |
| Online Access: | http://almatourism.unibo.it/article/view/2476 |