Measuring Customer Satisfaction of Tourist Services. Case study: President Hotel

One of the biggest challenges of the hotel management is the consumer satisfaction. Qualities of the services with customer satisfaction are key factors in the battle for the customer retention. Assuming that customer satisfaction is essential for the successful development of hotel industry in Roma...

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Bibliographic Details
Main Authors:	Gabriel Dinu, Loredana Dinu
Format:	Article
Language:	English
Published:	Ovidius University Press 2019-01-01
Series:	Ovidius University Annals: Economic Sciences Series
Subjects:	satisfaction tourist tourist services hotel industry
Online Access:	http://stec.univ-ovidius.ro/html/anale/RO/wp-content/uploads/2019/08/10-2.pdf

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spelling	doaj-772e1907f20f49e8a39ceb1001160b922020-11-25T00:49:16ZengOvidius University PressOvidius University Annals: Economic Sciences Series2393-31272393-31272019-01-01XIX1421426Measuring Customer Satisfaction of Tourist Services. Case study: President HotelGabriel Dinu0Loredana Dinu1“Eftimie Murgu” University of Resita“Eftimie Murgu” University of ResitaOne of the biggest challenges of the hotel management is the consumer satisfaction. Qualities of the services with customer satisfaction are key factors in the battle for the customer retention. Assuming that customer satisfaction is essential for the successful development of hotel industry in Romania, and through it the Romanian tourism, in this study we aimed to provide a starting point in an area of great interest.http://stec.univ-ovidius.ro/html/anale/RO/wp-content/uploads/2019/08/10-2.pdfsatisfactiontouristtourist serviceshotel industry
collection	DOAJ
language	English
format	Article
sources	DOAJ
author	Gabriel Dinu Loredana Dinu
spellingShingle	Gabriel Dinu Loredana Dinu Measuring Customer Satisfaction of Tourist Services. Case study: President Hotel Ovidius University Annals: Economic Sciences Series satisfaction tourist tourist services hotel industry
author_facet	Gabriel Dinu Loredana Dinu
author_sort	Gabriel Dinu
title	Measuring Customer Satisfaction of Tourist Services. Case study: President Hotel
title_short	Measuring Customer Satisfaction of Tourist Services. Case study: President Hotel
title_full	Measuring Customer Satisfaction of Tourist Services. Case study: President Hotel
title_fullStr	Measuring Customer Satisfaction of Tourist Services. Case study: President Hotel
title_full_unstemmed	Measuring Customer Satisfaction of Tourist Services. Case study: President Hotel
title_sort	measuring customer satisfaction of tourist services. case study: president hotel
publisher	Ovidius University Press
series	Ovidius University Annals: Economic Sciences Series
issn	2393-3127 2393-3127
publishDate	2019-01-01
description	One of the biggest challenges of the hotel management is the consumer satisfaction. Qualities of the services with customer satisfaction are key factors in the battle for the customer retention. Assuming that customer satisfaction is essential for the successful development of hotel industry in Romania, and through it the Romanian tourism, in this study we aimed to provide a starting point in an area of great interest.
topic	satisfaction tourist tourist services hotel industry
url	http://stec.univ-ovidius.ro/html/anale/RO/wp-content/uploads/2019/08/10-2.pdf
work_keys_str_mv	AT gabrieldinu measuringcustomersatisfactionoftouristservicescasestudypresidenthotel AT loredanadinu measuringcustomersatisfactionoftouristservicescasestudypresidenthotel
_version_	1725252094554800128

Measuring Customer Satisfaction of Tourist Services. Case study: President Hotel

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