Measuring Customer Satisfaction of Tourist Services. Case study: President Hotel
One of the biggest challenges of the hotel management is the consumer satisfaction. Qualities of the services with customer satisfaction are key factors in the battle for the customer retention. Assuming that customer satisfaction is essential for the successful development of hotel industry in Roma...
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Ovidius University Press
2019-01-01
|
| Series: | Ovidius University Annals: Economic Sciences Series |
| Subjects: | |
| Online Access: | http://stec.univ-ovidius.ro/html/anale/RO/wp-content/uploads/2019/08/10-2.pdf |