Stratégies de gestion dans les centres d’appels brésiliens : omniprésence et visibilité
The question of the encounter between imported management arrangements and socio-historical configurations is examined in the case of Brazilian call centres. The article first of all recalls that these arrangements, generally imported from the United States, claim to increase the companies’ competit...
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| Format: | Article |
| Language: | English |
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Université Catholique de Louvain
2009-11-01
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| Series: | Recherches Sociologiques et Anthropologiques |
| Online Access: | http://journals.openedition.org/rsa/146 |