MEMBANGUN SERVICE QUALITY UNTUK MENCAPAI KEPUASAN KONSUMEN DI INDUSTRI HOSPITALITY

MEMBANGUN SERVICE QUALITY UNTUK MENCAPAI KEPUASAN KONSUMEN DI INDUSTRI HOSPITALITY

Service quality is necessary especially in the hospitality industry, remembering that consumers have expectations that must be fulfilled and satisfied. Consumers often expect to get maximal service from the service providers and wish to be treated professionally and as a unique individual. This pape...

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Bibliographic Details
Main Author: Sienny Thio
Format: Article
Language:English
Published: Petra Christian University 2001-01-01
Series:Jurnal Manajemen dan Wirausaha
Subjects:
hospitality
service quality
expectations
satisfactions
service providers.
Online Access:http://puslit2.petra.ac.id/ejournal/index.php/man/article/view/15609

Internet

http://puslit2.petra.ac.id/ejournal/index.php/man/article/view/15609

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