Data synchronisation and cost reduction using API in customer relationship management

Research has shown that 51% of all ERP implementations involve some kind of problems in business operations during the 'go live' phase. Despite all the efforts to increase efficiency and improve business processes, many organizations come to a conclusion that once they move to the new ERP...

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Bibliographic Details
Main Authors: Tomić Željko, Jovanović Mihailo
Format: Article
Language:English
Published: University Dzon Nezbit 2016-01-01
Series:Megatrend Revija
Subjects:
ERP
CRM
Online Access:http://scindeks-clanci.ceon.rs/data/pdf/1820-3159/2016/1820-31591603243T.pdf