The Modeling of Contact Center Dealing with Smart Objects of Internet of Things
The implementation of Internet of Things applications can transform contact centers by providing them with new streams of information and taking the customer service to the next level. However, the mathematical modelling of such systems is quite new direction and there are no concrete results in thi...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
FRUCT
2019-11-01
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| Series: | Proceedings of the XXth Conference of Open Innovations Association FRUCT |
| Subjects: | |
| Online Access: | https://fruct.org/publications/acm25/files/Ste.pdf
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