Total Quality Management, British Standard accreditation, Investors In People and academic libraries

Total Quality Management, British Standard accreditation, Investors In People and academic libraries

Organisations, be they public or private, have been touched by a rhetoric which promises a new order of things; quality management systems (QMS) like Total Quality Management (TQM) and BS EN ISO 9000 (formerly BS 5750 and hereafter referred to as ISO 9000) are imbued with this rhetoric. There has be...

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Bibliographic Details
Main Authors: V. Mistry, R.C. Usherwood
Format: Article
Language:English
Published: University of Borås 1996-01-01
Series:Information Research: An International Electronic Journal
Subjects:
quality management systems
Total Quality Management
TQM
BS EN ISO 9000
BS 5750
ISO 9000
libraries
information services
higher education
quality assessment
academic libraries
university libraries
universities
customer service
Online Access:http://informationr.net/ir/1-3/paper9.html

Internet

http://informationr.net/ir/1-3/paper9.html

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