Model of Customer Value Approach for Improving Satisfaction of the Hospital Patients
Health service is highly demanded by public therefore it need to be balanced with the development of health care providers. The development of health care provider plays important role in determining service satisfaction. Hospitals which are unable to provide excellent quality service will loss cust...
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| Format: | Article |
| Language: | English |
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University of DR Soetomo
2017-09-01
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| Series: | Sinergi: Jurnal Ilmiah Ilmu Manajemen |
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| Online Access: | http://ejournal.unitomo.ac.id/index.php/feb/article/view/365 |