Pengaruh Faktor-Faktor Kualitas Jasa terhadap Kepuasan Nasabah (Study Kasus di Bank Syariah Mandiri Cabang Surakarta)
Quality and customer satisfaction are two keywords for organization survival,especially in a high competition era. The research uses 53 samples, they are Syariah Mandiri Bank branch Surakarta customer. The variables being examined are tangibles, responsiveness, assurance, empathy, reliability, and c...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Universitas Sebelas Maret
2017-02-01
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| Series: | Jurnal Akuntansi dan Bisnis |
| Online Access: | https://jab.fe.uns.ac.id/index.php/jab/article/view/6 |