What do patients really want? An in-depth examination of patient experience in four Australian hospitals

What do patients really want? An in-depth examination of patient experience in four Australian hospitals

Abstract Background Patient satisfaction is an important outcome measure guiding quality improvement in the healthcare setting while the patient-centred care movement places increasing importance on patient engagement in clinical decision-making. However, the concept of patient satisfaction is not c...

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Bibliographic Details
Main Authors: F. Rapport, P. Hibbert, M. Baysari, J. C. Long, R. Seah, W. Y. Zheng, C. Jones, K. Preece, J. Braithwaite
Format: Article
Language:English
Published: BMC 2019-01-01
Series:BMC Health Services Research
Subjects:
Patient experience
Patient satisfaction
Focus groups
Communication and hospital environment
Discharge
Online Access:http://link.springer.com/article/10.1186/s12913-019-3881-z

Internet

http://link.springer.com/article/10.1186/s12913-019-3881-z

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