Specific Features of the Study of Purchasing Behaviour and Consumption by the Customer, Financial and Banking Sector

• Main Authors: Mitran Paula Cornelia, Bebeselea Mihaela
• Format: Article
• Language: English
• Published: Danubius University 2009-10-01
• Series: Acta Universitatis Danubius: Oeconomica
• Subjects: behaviour models; decision-making process; factors; elementary processes and dimensions; economic and financial crisis; acquisition and consumption financial-banking
• Online Access: http://journals.univ-danubius.ro/index.php/oeconomica/article/viewFile/85/82

The purpose of every economic activity in general and the financial one in particular is the satisfaction of clients’ necessities. Thespecificity of clients’ consumption behaviour in the financial – banking realm, impose the understanding of the necessities and their occasionalprocess to the banking system. The client’s behaviour analysis, as an obvious barometer of a bank evolution is the most important component of amarketing research. The relationship between the client, as a natural person or a juridical person and bank, is very important and requires to besupported in order to assure clients’ loyalty and to develop long term relations with them. Therefore, banks should give advice to their clientsconcerning their finance organization or concerning the preparation of their business plans, fact which is able to reinforce the professional image ofthe bank. This aspect must be completed by the presence of some communication specialists who will assure the information transfer, creating a feedbackbetween the employees and the clients.