Integration model of total quality management and six sigma in hospital quality management

Implementation of quality management is very important for hospitals to improve processes, solve problems, and reduce variations and errors in service, including through the implementation of popular Total Quality Management (TQM) and Six Sigma (SS) as new quality management strategies to i...

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Bibliographic Details
Main Authors: Guspianto, Guspianto, Asyary, Al, Ibnu, Ismi Nurwaqiah
Format: Article
Language:English
Published: Growing Science 2021-01-01
Series:Management Science Letters
Online Access:http://www.growingscience.com/msl/Vol11/msl_2020_363.pdf