Evaluation of the quality of the water supply service in Campina Grande-PB with the use of indicators, including user satisfaction
One of the challenges faced by the water utilities in the urban areas is to provide a quality service and meet user requirements. In order to cooperate in an improvement in the supply service offered to the population, this study suggests the development of a performance index for the water supply s...
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| Format: | Article |
| Language: | English |
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Companhia de Saneamento Básico do Estado de São Paulo S.A (SABESP)
2020-07-01
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| Series: | Revista DAE |
| Subjects: | |
| Online Access: | http://revistadae.com.br/artigos/artigo_edicao_224_n_1870.pdf |