Bank Customers’ Satisfaction, Customers’ Loyalty and Additional Purchases of Banking Products and Services. A Case Study from the Czech Republic

Bank Customers’ Satisfaction, Customers’ Loyalty and Additional Purchases of Banking Products and Services. A Case Study from the Czech Republic

Bibliographic Details
Main Authors: Anna Chochoľáková, Lenka Gabčová, Jaroslav Belás, Juraj Sipko
Format: Article
Language:English
Published: Centre of Sociological Research, Szczecin, Poland 2015-10-01
Series:Economics & Sociology
Online Access:http://www.economics-sociology.eu/files/ES_8_3_Chocholakova.pdf
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spelling doaj-6b1e20e0fecf45e28a3c271a8a8204f52020-11-25T00:46:30ZengCentre of Sociological Research, Szczecin, PolandEconomics & Sociology2071-789X2306-34592015-10-018310.14254/2071-789x.2015/8-3/6Bank Customers’ Satisfaction, Customers’ Loyalty and Additional Purchases of Banking Products and Services. A Case Study from the Czech RepublicAnna ChochoľákováLenka GabčováJaroslav BelásJuraj Sipkohttp://www.economics-sociology.eu/files/ES_8_3_Chocholakova.pdf
collection DOAJ
language English
format Article
sources DOAJ
author Anna Chochoľáková
Lenka Gabčová
Jaroslav Belás
Juraj Sipko
spellingShingle Anna Chochoľáková
Lenka Gabčová
Jaroslav Belás
Juraj Sipko
Bank Customers’ Satisfaction, Customers’ Loyalty and Additional Purchases of Banking Products and Services. A Case Study from the Czech Republic
Economics & Sociology
author_facet Anna Chochoľáková
Lenka Gabčová
Jaroslav Belás
Juraj Sipko
author_sort Anna Chochoľáková
title Bank Customers’ Satisfaction, Customers’ Loyalty and Additional Purchases of Banking Products and Services. A Case Study from the Czech Republic
title_short Bank Customers’ Satisfaction, Customers’ Loyalty and Additional Purchases of Banking Products and Services. A Case Study from the Czech Republic
title_full Bank Customers’ Satisfaction, Customers’ Loyalty and Additional Purchases of Banking Products and Services. A Case Study from the Czech Republic
title_fullStr Bank Customers’ Satisfaction, Customers’ Loyalty and Additional Purchases of Banking Products and Services. A Case Study from the Czech Republic
title_full_unstemmed Bank Customers’ Satisfaction, Customers’ Loyalty and Additional Purchases of Banking Products and Services. A Case Study from the Czech Republic
title_sort bank customers’ satisfaction, customers’ loyalty and additional purchases of banking products and services. a case study from the czech republic
publisher Centre of Sociological Research, Szczecin, Poland
series Economics & Sociology
issn 2071-789X
2306-3459
publishDate 2015-10-01
url http://www.economics-sociology.eu/files/ES_8_3_Chocholakova.pdf
work_keys_str_mv AT annachocholakova bankcustomerssatisfactioncustomersloyaltyandadditionalpurchasesofbankingproductsandservicesacasestudyfromtheczechrepublic
AT lenkagabcova bankcustomerssatisfactioncustomersloyaltyandadditionalpurchasesofbankingproductsandservicesacasestudyfromtheczechrepublic
AT jaroslavbelas bankcustomerssatisfactioncustomersloyaltyandadditionalpurchasesofbankingproductsandservicesacasestudyfromtheczechrepublic
AT jurajsipko bankcustomerssatisfactioncustomersloyaltyandadditionalpurchasesofbankingproductsandservicesacasestudyfromtheczechrepublic
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