Evaluating the Quality of Public Services Through Social Media
Public services need to be evaluated regularly to identify areas that need further improvement. Data collection via Twitter is affordable and timely, so it has the potential to be utilized to evaluate the quality of public service. This study utilizes tweets mentioning three service units of the pro...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
CAPORCI
2021-08-01
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| Series: | Asian Journal for Public Opinion Research |
| Online Access: | https://ajpor.scholasticahq.com/article/27330-evaluating-the-quality-of-public-services-through-social-media.pdf |