The effects of emotional labor on work engagement and boundary spanner creativity
Purpose - This paper aims to examine the effect of employees’ emotional labor on work engagement and boundary-spanner creativity based on the job demands-resources model from the perspective of salespeople. Design/methodology/approach - To analyze the data, a confirmatory factor analysis and structu...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
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Emerald Publishing
2017-08-01
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| Series: | Asia Pacific Journal of Innovation and Entrepreneurship |
| Subjects: | |
| Online Access: | https://www.emeraldinsight.com/doi/pdfplus/10.1108/APJIE-08-2017-028 |