Measuring the quality of service and the satisfaction of customers taking a rest and relax at Whitesand Resort
This research aims to identify the factors contributing to the services’ quality of resorts in Vietnam. It also seeks to examine the relationship between the quality of the services and customers’ satisfaction using the survey conducted at Whitesand Resort. The result of this survey has revealed fou...
| Main Authors: | , |
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| Format: | Article |
| Language: | Vietnamese |
| Published: |
TẠP CHÍ KHOA HỌC ĐẠI HỌC MỞ THÀNH PHỐ HỒ CHÍ MINH
2020-10-01
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| Series: | Tạp chí Khoa học Đại học Mở Thành phố Hồ Chí Minh - Kinh tế và Quản trị kinh doanh |
| Online Access: | https://journalofscience.ou.edu.vn/index.php/econ-vi/article/view/1156 |