Learning from Past Crises – Do Iconic Cases Help or Hinder?
Studying past crises is accepted as important for managerial and organizational learning, yet experience suggests there has been little improvement over time in overall crisis response. This paper considers the reasons for this failure and revisits some iconic organizational crises – including T...
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| Format: | Article |
| Language: | English |
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Insitute for Public Relations
2009-12-01
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| Series: | Public Relations Journal |
| Online Access: | https://prjournal.instituteforpr.org/wp-content/uploads/Learning-from-Past.pdf |