IM a Librarian: Extending Virtual Reference Services through Instant Messaging and Chat Widgets

IM a Librarian: Extending Virtual Reference Services through Instant Messaging and Chat Widgets

This paper reports the findings of a study developed to evaluate the suitability and potential of Instant Messaging (IM) for the Novanet Live Help service. Both IM and the existing commercial Virtual Reference (VR) software were offered in tandem for one semester. The services were evaluated through...

Full description

Bibliographic Details
Main Authors: Linda Bedwell, Denyse Rodrigues, Lawrence J. Duggan, Stanislav Orlov
Format: Article
Language:English
Published: The Partnership 2008-12-01
Series:Partnership: The Canadian Journal of Library and Information Practice and Research
Online Access:https://journal.lib.uoguelph.ca/index.php/perj/article/view/533

Similar Items

Similar Items