IM a Librarian: Extending Virtual Reference Services through Instant Messaging and Chat Widgets
This paper reports the findings of a study developed to evaluate the suitability and potential of Instant Messaging (IM) for the Novanet Live Help service. Both IM and the existing commercial Virtual Reference (VR) software were offered in tandem for one semester. The services were evaluated through...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
The Partnership
2008-12-01
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| Series: | Partnership: The Canadian Journal of Library and Information Practice and Research |
| Online Access: | https://journal.lib.uoguelph.ca/index.php/perj/article/view/533 |