Toward a Publics-Driven, Emotion-Based Approach in Crisis Communication: Testing the Integrated Crisis Mapping (ICM) Model
Extending current theories in crisis communication, the authors have developed a more systemic approach to understanding the role of emotions in crises and the strategies used to respond. The authors’ Integrated Crisis Mapping (ICM) model is based on a public-based, emotion-driven perspective whe...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Insitute for Public Relations
2010-12-01
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| Series: | Public Relations Journal |
| Online Access: | https://prjournal.instituteforpr.org/wp-content/uploads/Toward-a-Publics-Driven.pdf |