Assessment of Customer Satisfaction in Public Transport Companies

Assessment of Customer Satisfaction in Public Transport Companies

The paper deals with customer satisfaction with regards tomass urban traffic enterprises. The paper stresses the importanceand tasks of the research, preparatory stage of the researchis explained, special attention is devoted to the questionnaireconstruction. The paper describes realisation of the r...

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Bibliographic Details
Main Author: Eva Birnerova
Format: Article
Language:English
Published: University of Zagreb, Faculty of Transport and Traffic Sciences 2007-05-01
Series:Promet (Zagreb)
Subjects:
quality criteria
transport service
market research of customer satisfaction
customer satisfaction index
Online Access:http://www.fpz.unizg.hr/traffic/index.php/PROMTT/article/view/947
id doaj-62c1cb2c45d1406cb9bb4216b109b917
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spelling doaj-62c1cb2c45d1406cb9bb4216b109b9172020-11-25T00:29:09ZengUniversity of Zagreb, Faculty of Transport and Traffic SciencesPromet (Zagreb)0353-53201848-40692007-05-0119316316610.7307/ptt.v19i3.947801Assessment of Customer Satisfaction in Public Transport CompaniesEva BirnerovaThe paper deals with customer satisfaction with regards tomass urban traffic enterprises. The paper stresses the importanceand tasks of the research, preparatory stage of the researchis explained, special attention is devoted to the questionnaireconstruction. The paper describes realisation of the research,infom1ing about research methods, contact methods,respondents sample and research tools that were used. Researchresults are presented in tables providing inf01mation onconsumer priorities and enterprises peiformance evaluation.The CS! methodology and stipulation is also described here.http://www.fpz.unizg.hr/traffic/index.php/PROMTT/article/view/947quality criteriatransport servicemarket research of customer satisfactioncustomer satisfaction index
collection DOAJ
language English
format Article
sources DOAJ
author Eva Birnerova
spellingShingle Eva Birnerova
Assessment of Customer Satisfaction in Public Transport Companies
Promet (Zagreb)
quality criteria
transport service
market research of customer satisfaction
customer satisfaction index
author_facet Eva Birnerova
author_sort Eva Birnerova
title Assessment of Customer Satisfaction in Public Transport Companies
title_short Assessment of Customer Satisfaction in Public Transport Companies
title_full Assessment of Customer Satisfaction in Public Transport Companies
title_fullStr Assessment of Customer Satisfaction in Public Transport Companies
title_full_unstemmed Assessment of Customer Satisfaction in Public Transport Companies
title_sort assessment of customer satisfaction in public transport companies
publisher University of Zagreb, Faculty of Transport and Traffic Sciences
series Promet (Zagreb)
issn 0353-5320
1848-4069
publishDate 2007-05-01
description The paper deals with customer satisfaction with regards tomass urban traffic enterprises. The paper stresses the importanceand tasks of the research, preparatory stage of the researchis explained, special attention is devoted to the questionnaireconstruction. The paper describes realisation of the research,infom1ing about research methods, contact methods,respondents sample and research tools that were used. Researchresults are presented in tables providing inf01mation onconsumer priorities and enterprises peiformance evaluation.The CS! methodology and stipulation is also described here.
topic quality criteria
transport service
market research of customer satisfaction
customer satisfaction index
url http://www.fpz.unizg.hr/traffic/index.php/PROMTT/article/view/947
work_keys_str_mv AT evabirnerova assessmentofcustomersatisfactioninpublictransportcompanies
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