Assessment of Customer Satisfaction in Public Transport Companies
The paper deals with customer satisfaction with regards tomass urban traffic enterprises. The paper stresses the importanceand tasks of the research, preparatory stage of the researchis explained, special attention is devoted to the questionnaireconstruction. The paper describes realisation of the r...
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| Format: | Article |
| Language: | English |
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University of Zagreb, Faculty of Transport and Traffic Sciences
2007-05-01
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| Series: | Promet (Zagreb) |
| Subjects: | |
| Online Access: | http://www.fpz.unizg.hr/traffic/index.php/PROMTT/article/view/947 |