Total Quality Management (TQM): A Catalyst for Service Delivery in the South African Police Service

• Main Author: Michael Reddy
• Format: Article
• Language: English
• Published: AOSIS 2014-12-01
• Series: Africa’s Public Service Delivery & Performance Review
• Subjects: Quality Management; service delivery; South African Police Service; Management
• Online Access: http://www.apsdpr.org/index.php/apsdpr/article/view/65

September 2014 marked the release of the 2013/14 crime statistics in South Africa by the National Commissioner of the SAPS and the Minister of Police. Does a sense of safety and security fill the atmosphere? Do most South Africans, investors, and tourists alike believe that the crime rate in South Africa is reflective of a war zone and that South Africa is in a quagmire that engenders irretrievable damage to the lives of the citizenry and the economy? It is accepted that crime is a conflation of a number of economic, social and cultural factors; hence as a reviewable point, can the SAPS ensure the development of unassailable and perpetual policy solutions, underpinned with the highest quality that provides a guarantee of the citizen’s basic constitutional right to freedom and life. This article reviews literature on TQM and extrapolates lessons learnt to the practical functioning of the SAPS with a view to provide a myriad of TQM principles that may be considered by SAPS Management; this could serve as a catalyst for an improved policing service in South Africa.