Total Quality Management (TQM): A Catalyst for Service Delivery in the South African Police Service

September 2014 marked the release of the 2013/14 crime statistics in South Africa by the National Commissioner of the SAPS and the Minister of Police. Does a sense of safety and security fill the atmosphere? Do most South Africans, investors, and tourists alike believe that the crime rate in South A...

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Bibliographic Details
Main Author: Michael Reddy
Format: Article
Language:English
Published: AOSIS 2014-12-01
Series:Africa’s Public Service Delivery & Performance Review
Subjects:
Online Access:http://www.apsdpr.org/index.php/apsdpr/article/view/65