MODELING THE INFLUENCE OF EFQM CRITERIA ON EMPLOYEES SATISFACTION AND LOYALTY IN TRANSITION ECONOMY: THE STUDY OF BANKING SECTOR IN SERBIA

MODELING THE INFLUENCE OF EFQM CRITERIA ON EMPLOYEES SATISFACTION AND LOYALTY IN TRANSITION ECONOMY: THE STUDY OF BANKING SECTOR IN SERBIA

The paper presents the results of empirical research on the effects of some criteria of the EFQM excellence model on satisfaction and loyalty of the employees in the banking sector in Serbia. All but one of the hypotheses in the defined model were proven by statistical evaluation of empirical resu...

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Bibliographic Details
Main Authors: Marija Savić, Predrag Djordjević, Djordje Nikolić, Ivan Mihajlović, Živan Živković
Format: Article
Language:English
Published: University in Belgrade 2014-05-01
Series:Serbian Journal of Management
Subjects:
: EFQM model
criteria
banks
satisfaction of employees
loyalty of employees
Online Access:http://www.sjm06.com/SJM%20ISSN1452-4864/9_1_2014_May_1-144/9_1_2014_15-30.pdf

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