MODELING THE INFLUENCE OF EFQM CRITERIA ON EMPLOYEES SATISFACTION AND LOYALTY IN TRANSITION ECONOMY: THE STUDY OF BANKING SECTOR IN SERBIA
The paper presents the results of empirical research on the effects of some criteria of the EFQM excellence model on satisfaction and loyalty of the employees in the banking sector in Serbia. All but one of the hypotheses in the defined model were proven by statistical evaluation of empirical resu...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
University in Belgrade
2014-05-01
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| Series: | Serbian Journal of Management |
| Subjects: | |
| Online Access: | http://www.sjm06.com/SJM%20ISSN1452-4864/9_1_2014_May_1-144/9_1_2014_15-30.pdf |