Job Stressors, Emotional Exhaustion and Service Recovery in Independent Quick Service Restaurants in Egypt: An Empirical Investigation
In this study, antecedents and outcomes of the frontline employees' emotional exhaustion were examined in the context of independent Egyptian Quick Service Restaurants (QSRs). Frontline employees participated in a survey which investigates the relationships amongst job stressors (role ambi...
| Main Author: | |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Akdeniz University Tourism Faculty
2016-06-01
|
| Series: | Advances in Hospitality and Tourism Research |
| Subjects: | |
| Online Access: | http://ahtrjournal.org/admin/dosyalar/11/1-manuscript.pdf |