Patient satisfaction in general public hospitals in Ho Chi Minh City: Approach to hierarchical model
Using a new way to approach the perceived quality of service introduced by Brady and Cronin (2001), this study determines and measures key factors that affect patients’ satisfaction in some general public hospitals in Ho Chi Minh City. Data were collected from 379 patientsin Thống Nhấ...
| Main Authors: | , |
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| Format: | Article |
| Language: | Vietnamese |
| Published: |
TẠP CHÍ KHOA HỌC ĐẠI HỌC MỞ THÀNH PHỐ HỒ CHÍ MINH
2020-08-01
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| Series: | Tạp chí Khoa học Đại học Mở Thành phố Hồ Chí Minh - Kinh tế và Quản trị kinh doanh |
| Subjects: | |
| Online Access: | https://journalofscience.ou.edu.vn/index.php/econ-vi/article/view/685 |