Impact of pre-appointment contact and short message service alerts in reducing ‘Did Not Attend’ (DNA) rate on rapid access new patient breast clinics: a DGH perspective

Impact of pre-appointment contact and short message service alerts in reducing ‘Did Not Attend’ (DNA) rate on rapid access new patient breast clinics: a DGH perspective

Abstract Background Failure to attend the clinic without prior intimation, known as “Did Not Attend” (DNA) is a significant global issue. There have been no published studies attempting to reduce DNA rates in breast clinics. We aimed to assess the impact of contacting patients prior to clinic attend...

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Bibliographic Details
Main Authors: Pasupathy Kiruparan, Nanthesh Kiruparan, Debasish Debnath
Format: Article
Language:English
Published: BMC 2020-08-01
Series:BMC Health Services Research
Subjects:
Outpatients
Breast
Patient appointment
Patient non-attendance
Telephone
Text message
Online Access:http://link.springer.com/article/10.1186/s12913-020-05627-2

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http://link.springer.com/article/10.1186/s12913-020-05627-2

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