The use of design science research in the development of a performance management system for hospitality

Since no Performance Management (PM) systems specific for the hospitality industry seem to exist in the market, it was decided to evaluate the commercial viability of such a system by developing one and making it available to hotels in the form of Software as a Service (SaaS). Software deployed i...

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Bibliographic Details
Main Authors: N. António, F. Serra
Format: Article
Language:English
Published: Universidade do Algarve 2015-11-01
Series:Dos Algarves: A Multidisciplinary e-Journal
Subjects:
Online Access:http://www.dosalgarves.com/revistas/N262/2rev262.pdf