Provider–Customer Perceptions in Service Quality: A Gap Analysis at Ishik University, Sulaimani, Iraq

Provider–Customer Perceptions in Service Quality: A Gap Analysis at Ishik University, Sulaimani, Iraq

It is known that the service quality is the main parameter of every service providing organization for survival. Therefore, the organizations must evaluate their service quality periodically and plan for improvement. While evaluating their service quality, companies should rely not only on the end u...

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Bibliographic Details
Main Authors: Khayal Jaf, Paveh Muhammed, Ala Omer
Format: Article
Language:English
Published: HATASO 2019-11-01
Series:Management and Economics Research Journal
Subjects:
education service quality
servqual
student satisfaction
gap analysis
Online Access:https://merj.scholasticahq.com/article/10942-provider-customer-perceptions-in-service-quality-a-gap-analysis-at-ishik-university-sulaimani-iraq

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https://merj.scholasticahq.com/article/10942-provider-customer-perceptions-in-service-quality-a-gap-analysis-at-ishik-university-sulaimani-iraq

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