Analisis Kualitas Pelayanan Publik dengan Metode Fuzzy-Service Quality (F-Servqual) dan Index Potential Gain Customer Value (IPGCV)
This study aims to analyze the level of service quality and prioritize improvements. The method that used in this study is service quality (SERVQUAL) combined with fuzzy concepts to find out the gap between expectations and consumer perceptions through five dimensions namely tangible, reliability, r...
| Main Authors: | , , |
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| Format: | Article |
| Language: | Indonesian |
| Published: |
Universitas Serang Raya
2018-12-01
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| Series: | Jurnal Sistem dan Manajemen Industri |
| Subjects: | |
| Online Access: | http://e-jurnal.lppmunsera.org/index.php/JSMI/article/view/769 |