Sistema informatizado de workflow no atendimento ao consumidor: estudo em uma operadora de saúde suplementar
In Brazil, health insurance carriers need to have efficient customer service channels. A workflow system can assist in managing service channels. Hence, there is a need to understand how the implementation of a workflow system helps improve the productivity and central quality of customer service of...
| Main Authors: | , , , , , |
|---|---|
| Format: | Article |
| Language: | Portuguese |
| Published: |
Universidade Nove de Julho
2017-01-01
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| Series: | Exacta |
| Online Access: | http://www.redalyc.org/articulo.oa?id=81050129003 |