ANALISIS KEPUASAN KONSUMEN BERDASARKAN VOICE OF CUSTOMER
Building customer relationships is a top priority in many firms. Building relationship with customers is to increase satisfaction and loyalty, increase the amount of favorable word of mouth, and purchases. Customers who have relationships with service provider not only expect to receive satisfactory...
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| Format: | Article |
| Language: | Indonesian |
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Universitas Muhammadiyah Magelang
2009-10-01
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| Series: | Jurnal Analisis Bisnis Ekonomi |
| Subjects: | |
| Online Access: | http://journal.ummgl.ac.id/index.php/bisnisekonomi/article/view/312 |