Linking Error Management Practices with Call Center Employees’ Helping Behaviors and Service Recovery Performance
Organizations wish to minimize the probability of service errors; however, complete elimination of service errors is not possible, especially in industries where human interactions are frequent. Particularly, the ways in which various sources of support may affect service recovery behaviors and r...
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| Format: | Article |
| Language: | English |
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Johar Education Society
2017-01-01
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| Series: | Pakistan Journal of Commerce and Social Sciences |
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| Online Access: | http://www.jespk.net/publications/365.pdf |