La Simulation Réflexive Transverse : une méthode pour ancrer l’activité humaine au cœur de la performance de l’entreprise

This article presents the genesis and implementation of a method that consisted in simulating the activity of processing a customer request in the field of the service relationship. The purpose of this simulation was twofold: to reveal a collective activity that unfolds in a distributed manner in ti...

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Bibliographic Details
Main Authors: Florence Motté, Céline Poret
Format: Article
Language:English
Published: Association Recherche et Pratique sur les Activités 2018-04-01
Series:Activités
Subjects:
Online Access:http://journals.openedition.org/activites/3123