La Simulation Réflexive Transverse : une méthode pour ancrer l’activité humaine au cœur de la performance de l’entreprise
This article presents the genesis and implementation of a method that consisted in simulating the activity of processing a customer request in the field of the service relationship. The purpose of this simulation was twofold: to reveal a collective activity that unfolds in a distributed manner in ti...
Main Authors: | , |
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Format: | Article |
Language: | English |
Published: |
Association Recherche et Pratique sur les Activités
2018-04-01
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Series: | Activités |
Subjects: | |
Online Access: | http://journals.openedition.org/activites/3123 |