An Unified Framework for Measuring E-Service Quality

An Unified Framework for Measuring E-Service Quality

Companies continually seek efficiency by utilizing the rapid advances in technology to improve their electronic services (e-services). A perusal of the literature shows varying approaches for measuring e-service quality; these approaches have found little consent among reviewers. Therefore, this stu...

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Bibliographic Details
Main Authors: M. A. Alanezi, A. Sellami
Format: Article
Language:English
Published: D. G. Pylarinos 2019-06-01
Series:Engineering, Technology & Applied Science Research
Subjects:
electronic service
e-service quality
framework introduction
Online Access:https://etasr.com/index.php/ETASR/article/view/2694
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spelling doaj-5439813bdf7f49fdb0e645e9d252df942020-12-02T14:25:53ZengD. G. PylarinosEngineering, Technology & Applied Science Research2241-44871792-80362019-06-0193783An Unified Framework for Measuring E-Service QualityM. A. Alanezi0A. Sellami1College of Computing and Information Technology, Shaqra University, Saudi ArabiaCollege of Computing and Information Technology, Shaqra University, Saudi ArabiaCompanies continually seek efficiency by utilizing the rapid advances in technology to improve their electronic services (e-services). A perusal of the literature shows varying approaches for measuring e-service quality; these approaches have found little consent among reviewers. Therefore, this study attempts to provide a new framework, a roadmap, as a useful model for researchers to measure user perception of e-service quality. For this model, an extensive study is carried and these study findings indicate that system functionality, procedure, content, user support, and manageability should be included in an empirical research model for measuring e-service quality. https://etasr.com/index.php/ETASR/article/view/2694electronic servicee-service qualityframework introduction
collection DOAJ
language English
format Article
sources DOAJ
author M. A. Alanezi
A. Sellami
spellingShingle M. A. Alanezi
A. Sellami
An Unified Framework for Measuring E-Service Quality
Engineering, Technology & Applied Science Research
electronic service
e-service quality
framework introduction
author_facet M. A. Alanezi
A. Sellami
author_sort M. A. Alanezi
title An Unified Framework for Measuring E-Service Quality
title_short An Unified Framework for Measuring E-Service Quality
title_full An Unified Framework for Measuring E-Service Quality
title_fullStr An Unified Framework for Measuring E-Service Quality
title_full_unstemmed An Unified Framework for Measuring E-Service Quality
title_sort unified framework for measuring e-service quality
publisher D. G. Pylarinos
series Engineering, Technology & Applied Science Research
issn 2241-4487
1792-8036
publishDate 2019-06-01
description Companies continually seek efficiency by utilizing the rapid advances in technology to improve their electronic services (e-services). A perusal of the literature shows varying approaches for measuring e-service quality; these approaches have found little consent among reviewers. Therefore, this study attempts to provide a new framework, a roadmap, as a useful model for researchers to measure user perception of e-service quality. For this model, an extensive study is carried and these study findings indicate that system functionality, procedure, content, user support, and manageability should be included in an empirical research model for measuring e-service quality.
topic electronic service
e-service quality
framework introduction
url https://etasr.com/index.php/ETASR/article/view/2694
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AT asellami anunifiedframeworkformeasuringeservicequality
AT maalanezi unifiedframeworkformeasuringeservicequality
AT asellami unifiedframeworkformeasuringeservicequality
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