Quality improvement initiatives for public transportation based on a customers and service providers approach
The competition between application-based and conventional transportation has become a global issue. Then conventional transportation needs to develop a comprehensive strategy. One offensive strategy is to create opportunities for innovation through ownership of information on service quality req...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
AfricaJournals
2019-11-01
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| Series: | African Journal of Hospitality, Tourism and Leisure |
| Subjects: | |
| Online Access: | https://www.ajhtl.com/uploads/7/1/6/3/7163688/article_18_se_gbcss_2019.pdf |